Q. How long is the hire period?

A. Typically, the hire period is 4 hrs long. However, we are flexible on this.

Q. Can we have the castle overnight?

A. Unfortunately we do not leave the castles out overnight. Our last pick-up time varies throughout the year, depending on how much daylight we have. As a guide, we want to pick the castles up before it gets dark.

Q. Do you deliver the bouncy castles?

A. Yes, we deliver the castles, set them up and pick them up after the 4 hr hire period. We provide free delivery from our Auckland base. If you live outside these areas, a small delivery charge may be added to the hire rate.

Q. Do you stay and supervise the castles?

A. No, we don't provide supervision. We have opted not to do this so we can keep our prices low. For us to provide supervision would require us to hire someone, which will increase the hire out rates of all of our castles.

Q. I have just booked a castle.... What happens now?

A. If you have made the booking, you just have to wait for the hire day to come around. We will call you either on the day of the hire, or on the night before the hire. This call is to touch base with you, and to arrange a drop off time.

Q. What happens if it rains?

A. We do not deliver the castles in the rain. The castles come with a blower, which must be kept on at all times. Electricity and water don't mix well, so as a rule we don't have the castles operating in the rain. If you think it might rain during your hire period, you have the option to cancel the hire when we call you. We do not charge you for cancelled hires under these conditions.

Q. Can the castles operate on windy days?

A. Yes they can, however our stronger winds can be a bit too much for some of the castles. We have been forced to cancel some hires, but this is very rare. Some parents might get a bit upset at this, but it is better than having a castle tip over while their kids are
playing on it.

Q. Do I have to pay a bond or deposit?

A. No, we don't operate a bond or deposit system. However, we do ask for payment on delivery of the castle.

Q. How do I pay?

A. We accept cash, eftpos credit card as we carry a mobile eftpos machine with us.

Q. Does the castle have to go up on grass?

A. No it doesn't. We do have to anchor the castle down, and the easiest way is to peg it down into your lawn. So if the castle is to go up on your driveway, or on concrete etc, we need to know in advance. We can bring some padded concrete blocks for surfaces that aren't lawn. Under no circumstances will we put the castle up on stones (shingle driveways etc).

Q. Can the castle fit indoors?

A. Yes and no. They are around 4 to 4.5m high, so they will fit into the local school hall and basketball court - but they won't fit into the average house.

Q. Why are Jolly Jumps bouncy castles the best choice for my party/event?

A. The answer is simple - kids love Disney©. Kids love seeing their favourite characters and the vivid details of their favourite movies and stories. Allowing you to turn an otherwise ordinary kids party or corporate event into an exciting attraction that kids will remember and talk about for days after.

Q. You say your bouncy castles have a range of safety features - could you be more specific?

A. Features include a properly designed entry way to ensure children can enter and exit the castle safely. Unlike many standard bouncy castles with an open front or sides, ours have full safety netting which makes it almost impossible to fall out when children are inside the bouncy castle. The bouncy castles are firmly anchored to eliminate the risk of tipping over. The bouncy castles have been carefully constructed to meet and exceed the criteria set by The American Society for Testing and Materials (ASTM). The power leads and blowers have all met NZ regulations with regular safety checks and safety tagged by a registered electrician.

Q. How big are the bouncy castles? Are there any special requirements for hiring one?

A. Our bouncy castles are 4m x 4m and 5m x 5m in size. You must have a space available that will not risk contact with Sharp objects or trees. The bouncy castle runs on an electric blower, so we'll need to have access to an electrical socket to plug in our blower.